Privacy Policy

01

Who We Are

Betconcierge.io is a private affiliate membership service operated by Betconcierge Ltd ("the Company"). We act as the data controller for all personal data collected through this website and our membership services.

02

Data We Collect

Information You Provide

• Full name — provided during membership application
• Email address — used for account creation and communications
• Country of residence — for eligibility verification and regulatory compliance
• WhatsApp number — for concierge communication (optional)
• Business information — traffic sources, affiliate experience, and goals shared voluntarily

Information Collected Automatically

• Device & browser data — browser type, operating system, device identifiers
• IP address — used for fraud prevention and approximate geolocation
• Usage data — pages visited, time on site, referral source, click behaviour
• Cookies & similar technologies — see Section 6 for full details

Information from Third Parties

• Verification data from identity or compliance service providers
• Publicly available business information used to validate affiliate credentials

03

How We Use Your Data

We never sell your personal data. We do not use your data for any purpose beyond what is listed above without first obtaining your explicit consent.

04

Legal Basis for Processing

Under GDPR Article 6, we process your data on the following legal bases:

• Contract performance (Art. 6(1)(b)) — processing necessary to fulfil your membership and deliver our services
• Legitimate interests (Art. 6(1)(f)) — fraud prevention, security, service improvement, and business analytics
• Legal obligation (Art. 6(1)(c)) — compliance with applicable laws, regulations, and court orders
• Consent (Art. 6(1)(a)) — marketing emails and non-essential cookies, which you may withdraw at any time

05

Data Sharing & Third Parties

We share your data only with trusted parties necessary to operate our service:

• Casino affiliate partners — limited data (name, email) shared only when you opt into a specific deal, governed by a data processing agreement
• Email service providers — to deliver transactional and marketing communications
• Analytics providers — anonymised/aggregated usage data only
• Identity verification services — where regulatory compliance requires it
• Legal authorities — where required by law, court order, or to protect our legitimate rights

All third-party processors are bound by Data Processing Agreements (DPAs) and are required to maintain appropriate security standards. We do not permit sub-processors to use your data for their own purposes.

06

Cookies & Tracking

We use cookies and similar tracking technologies as follows:

Non-essential cookies are only set after you provide consent via our cookie banner. You may withdraw consent or manage preferences at any time through your browser settings or by emailing privacy@betconcierge.io.

We do not use third-party advertising cookies or sell cookie data to advertisers.

07

International Data Transfers

If your data is transferred outside the European Economic Area (EEA) or UK, we ensure adequate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• UK International Data Transfer Agreements (IDTAs) where applicable
• Transfers only to countries with an adequacy decision from the relevant authority

A copy of the applicable safeguards can be requested by contacting dpo@betconcierge.io.

08

Data Retention

After the applicable retention period, data is securely deleted or irreversibly anonymised.

09

Your Rights

Under GDPR, UK GDPR, and equivalent 2026 legislation, you have the following rights:

• Right of access — request a copy of all personal data we hold about you
• Right to rectification — request correction of inaccurate or incomplete data
• Right to erasure — request deletion of your data ("right to be forgotten") where legally permissible
• Right to restriction — request we limit processing of your data in certain circumstances
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing based on legitimate interests or for direct marketing
• Rights related to automated decisions — not be subject to solely automated decisions that significantly affect you
• Right to withdraw consent — withdraw consent at any time where processing is consent-based

10

Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that data from a minor has been collected, we will delete it immediately. If you believe a minor has submitted data to us, please contact privacy@betconcierge.io immediately.

11

AI & Automated Decisions

We may use automated systems to assist with membership application screening and fraud detection. These systems do not make fully autonomous decisions that produce legal or similarly significant effects without human review. Where automated processing contributes to a decision affecting you, you have the right to request human intervention, express your point of view, and contest the decision.

We do not use your personal data to train third-party AI models. Any internal use of AI tools for data processing is governed by appropriate data processing agreements.

12

Security

We implement appropriate technical and organisational measures to protect your data, including:

• TLS/SSL encryption for all data in transit
• Encryption of data at rest using AES-256 or equivalent
• Access controls and role-based permissions for all staff
• Regular security assessments and penetration testing
• Incident response procedures with 72-hour breach notification to authorities where required

Despite these measures, no transmission over the internet is completely secure. We will notify you promptly if a breach affects your data.

13

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by email (if you are a member) and update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy.

14

Contact & DPO

For any privacy-related questions, requests, or complaints:

We aim to respond to all requests within 30 calendar days. For complex requests, this may be extended by a further two months, with notice provided.